FREQUENTLY ASKED QUESTIONS
1．What is drop shipping ?
Dropshipping is a method in which you as the seller do not need to keep products in your warehouse, instead you work with BigAnt DropShipping, We source products from China, take care of quality inspection, branding package and we send the products directly to your buyers.
2．What is dropshipping Agent?
A dropshipping agent is someone like BigAnt dropshipping who helps you take care of Product sourcing, price negotiation, quality inspection, branded packaging, private label & white label service, free warehousing and order fulfillment with fully integrated APP or ERP to your Shopify store to fulfill your orders automatically to your worldwide customers, No CSV required)
3．How to Start my Dropshipping business with us?
To start a business with BigAnt dropshipping, you can simply submit your sourcing request to us. You can send us the Aliexpress link, Amazon Link, 1688 product link or any product URL, product images with your target price and your shipping destination. We will purchase it from 1688.com for you.
4．How long does it take to process my order?
Since there is time differences from New York to Beijing, It usually take about 24-48 hours for us to process the order.
5．Can you insert card, customize package for me?
Yes, we can put your thank you card or branding card into the parcel, and we also cooperate with packing bag factories to help you customized your branding bag.
6．Will you put invoice or receipts along with the Parcel?
No, we don’t unless you need us to.
7．Can you buy from 1688.com or buy from Taobao if I have a product link?
Yes, we can. We can help you to buy from 1688.com and Taobao, and we will collect all the goods together and ship them to you.
8．How do we make payment to you ?
We accept T/T (bank transfer), Payoneer, TransferWise, etc.
9．Which courier is fastest and how many days will it take?
Normally DHL is faster than UPS, taking 4-5 working days. UPS takes around 7-9 days however DHL is more expensive than UPS.
10．Can you help us by doing the product labels and outer box labels before shipment?
Yes, we can. We help lots of our customers by adding the labels before shipment. You can trust us to get it right as we have huge experience and understanding of the FBA process.
11．What is the price of your service?
Please let us know your business details, like product category, storage volume, SKU quantity, average weight per order, weekly orders quantity, and main destinations, so as to offer you the suitable quote, accordingly.
12．Can you make customized packing materials?
Yes. We can help make your customized packing bag, box, carton, label, card, as well as print your logo in it, if needed.
13．Can you make integration with my e-store/e-shop?
Yes, this is our basic service. More than 20 different kind of system could be integrated to our ERP system by APP, including EBAY, Shopify, Amazon, WISH, LAZADA, Joom, Shopee, Ueeshop, Kimimal, Magento, Aliexpress etc.
14．Do you have MOQ limit?
No. We are happy and honored to cooperate with you even your scale/quantity is very small. And we'd like to help you grow bigger and bigger.
15．When shall we pay you?
Commonly, you shall deposit some money in our company before the orders fulfillment start.
16．Can you help us do the QC issues?
Yes. We can help you check the product quality, like whether it is broken, color, size, actual quantity, etc.
17．Why not AliExpress?
Better suppliers, better services, better logistics, excellent agents. Intelligent system. Invoice status of each store order every day. Save a lot of time.
18．Do you offer Amazon FBA service?
Yes, we would recommend our partner in Amazon FBA the best sourcing agent in China BigAntSources to help you handle everything related to Amazon FBA products and Inquries.
19．How long does it take to ship from China to USA by epacket?
It usually takes about 7-15 days from China to USA by Epacket.
20．How many days does it usually take to ship and deliver by sea?
Sea shipping normally takes 30-40 days until delivery to FBA USA. Your cargo needs to be at least 1CBM in size to be worth sending by sea.
21．If our customers want to return the goods, can you help us handle?
Yes. We can collect the goods in our warehouse, send it to supplier for repair, even add it into your new inventory, if needed.
22．If we want to stop cooperation with you, and pick up all our goods from your warehouse, will you charge any fees?
We will not charge you any extra fees. We will keep improving our service, and look forward long time cooperation with you.
23．Can you pay our suppliers on behalf of us?
Yes. And both USD and RMB are ok for us. Furthermore, we can help you sourcing and purchasing, if needed.
24．If our goods got lost in your warehouse, how will you pay us?
We have insured the insurance for our warehouses. If your goods got lost in our warehouse, we will compensate you according to the product cost value.
25．Can you help us kitting/assemble products?
Yes. Please show us your exact requirements, as well as the related pictures. Merge multiple product into one package is a problem could be easily solved by dropshipping agent.
26．What is AUTOMATED Dropshipping?
Automated dropshipping is a service created to allow Dropshipper to save more time and optimize the speed of warehouse operations. For example, you have dozens of products, hundreds of SKUs from different suppliers, and you need to process these products repeatedly every day. This will waste your time. Therefore, our system app can lock certain products for you and automatically process these orders every day.
27．Can you ship to Amazon USA warehouse only ?
No, We can ship your cargo wherever you need. That includes Amazon Europe, Your own warehouse, third-party warehouse, etc.
